It is with pleasure that I applaud the great service and helpful advice that Colin provided in dealing with my computer problems. He is willing to go above and beyond the immediate problems at hand and provide great advice on the life expectancy of hardware, my computer being fairly old, so I will seek his input when and if I start looking for a new computer. I feel I could trust his advice without a problem. I feel much more confident now that I have my computer back and working faster than ever before, so thank you Colin. I agree with others that he is a five star performer.